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What should I do to prepare for my home installation appointment?

Here are a few helpful tips to make your fiber internet installation as smooth as possible:

  • Ensure that an adult who’s at least 18 years old is present.
  • Unplug your old router when our technician arrives so we can get your new Wi-Fi 6 router up and running.
  • We love pets, but for everyone’s safety, please keep any you have behind closed doors.  
  • To keep the same Wi-Fi settings on all your devices, have your current network name (SSID) and network passwords handy. Our technicians can use the same credentials when setting up your new equipment.

When setting up your new Wi-Fi 6 router, our technician can help install its app on your phone.

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