GET READY!

We will begin migrating Lumos accounts to T-Mobile in November and continue through December. During the switch, there will be a short freeze where you won’t be able to make changes, like updating your plan or adding a line. Don’t worry, we’ll let you know the moment your account is live with T-Mobile by sending both an email and a postcard. 

We’ll send you an email with next steps.

• New to T-Mobile? You’ll create a T-Mobile ID through the link in the email and set up your account.
• Already have a T-Mobile ID? Just confirm your Fiber account via the link in the email and decide if you’d like it linked.

We’ll send you a link with steps to set up your T-Mobile ID once your account is migrated.

Your T-Mobile ID helps keep your account secure and makes it easy to manage your Fiber service anytime. With it, you can:

• View and pay bills online or in the T-Life app
• Set billing preferences like Autopay
• Unlock weekly perks through T-Mobile Tuesdays 

Your Fiber Internet price won’t increase when you move to T-Mobile.

Once you’re migrated, our dedicated T-Mobile Fiber Care team has you covered. Visit our support page or call 844-783-4237 to get help fast. 

After migration, your future bills will come from T-Mobile. You’ll log in with your T-Mobile ID to pay online or set up Autopay. Easy, secure, and flexible.  Be sure to pay your final Lumos bill directly to them through their existing methods.   

Your phone number and voice service will carry over, backed by the T-Mobile same expert support. But here’s the key part:

• Your voice service is tied to your Fiber account—it can’t be a standalone service.
• If you cancel Fiber, your voice service will be canceled too.
• Once canceled, your voice service can’t be reactivated in the future. 

No. Your internet will stay up and running. The only downtime is on the account side. Lumos systems will be offline during your migration. You will not be able to make account changes during that time, but your connection will not be interrupted.

No. Your personal email address and your Wi-Fi network name and password will stay the same. No need to reset your devices.

You will still have access to up to 18 months of Lumos bill history if you need it. T-Mobile Care reps can also view and download copies if you request them. 

Your Lumos Autopay settings will not transfer. After migration, you will need to re-enroll in Autopay through your new T-Mobile account. 

After your migration is complete, your Lumos account will remain available for a short time for you to pay any outstanding balances, but Lumos will no longer be supporting your account. You will need to switch to using your T-Mobile ID to manage your account through T-Mobile.com or the T-Life app. During the migration and for a short time after, you will be able to use your Lumos app to manage your Wi-Fi network after migration. Eventually, this will move to the T-Mobile Fiber app, and you will be able to manage your Wi-Fi network through the app.

We encourage you to update/add your email address with Lumos before migration begins. If we do not have a valid email address, we will send a postcard with the link to set up your T-Mobile ID.  

No new equipment is required. You will continue to use your current modem and router.  We’ll notify you if your area becomes eligible for a speed upgrade.    

If you have an outstanding balance with Lumos you should pay them through their usual process.  If you send payment to Lumos for your T-Mobile Fiber account, don’t worry. We will make sure the payment is handled. But to avoid delays, it will be best to pay directly through T-Mobile once your account has been migrated.

Retail stores can help with some of your questions, but your dedicated T-Mobile Fiber Care team is the best and fastest way to get answers to your migration questions!