Fiber installation is simple and straightforward.
Preparing our fiber connection outside your home.
  • Up to 5 business days before your fiber installation, public utilities will locate and mark underground utilities in your yard. This will ensure they’re avoided when our fiber cable is buried. 
  • Up to 5 business days before your fiber installation, our technicians will prepare your fiber connection by running fiber cabling from our network to the side of your home. 
  • You don’t need to be at home while any of this work takes place.
  • Important: For residents in rental properties, please confirm with building management if fiber internet installation is allowed at your residence.  
     
    Please note: Since we need to bury our fiber cable, some digging on your property may be required. We’ll replace disturbed sod and reseed any damaged lawn to restore your yard.  
Completing fiber installation inside your home.
  • Important: A person 18 years or older must be at home on the day of your installation.   
  • Our technician will arrive and install a small box on your home’s exterior for running fiber cable into your home. 
  • Once fiber cable is fed into the house from the box, the technician will install and connect your equipment.  
  • Before leaving, they’ll walk you through any apps that come with your service and answer any questions you have.   
  • The entire process can take up to 4 hours to complete.
Let's get you install-ready.
Here are a few tips to make your fiber installation as seamless as possible.
Outside, make sure there’s a clear path to where we’ll run fiber into your home.
We love pets, but for their safety, please keep them behind closed doors while we're in your home.
Have your current network name (SSID) and passwords handy so you can use the same Wi-Fi settings on your new equipment.
Let us know about potential dead coverage spots in your home. We’ll test signal strength and provide options for improving coverage.
Questions? Need to reschedule your fiber installation appointment? Get in touch and we’ll be happy to help.
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Fiber Installation FAQs

Find answers to your T‑Mobile Fiber questions in the FAQs below. Still need help? Contact our support team.