Account & billing

Does T‑Mobile Fiber have data caps?

What should I do to prepare for my home installation appointment?

How do I update my payment method?

How do I get help with signing in to my account?

How do I update my account’s email address?

How do I reset my account password?

Can I move my service to a new address?

How do I switch between plans?

Will I be charged a fee if I switch to a new plan?

Do I need to provide my own router and modem?

Do you charge fees for equipment rental?

Can I use my own router?

Do I need to return internet equipment from T-Mobile Fiber when I close my account?

Are there price hikes? Is there a price lock?

What fiber internet plans does T‑Mobile Fiber offer?

Will I be charged if I cancel my service?

How do I view and pay my T‑Mobile Fiber bill?

How can I cancel my service?

Why wasn’t my payment received?

Is there a price guarantee?

I preordered Fiber service a while ago and I haven’t heard anything. What is the status?

I preordered with Lumos, what happened to my order?

How do I troubleshoot issues with my Calix app?