Troubleshooting & managing your network
How do I restart my router?
Restarting your router can sometimes fix common connectivity issues. Follow these steps to restart your router:
- Unplug the power cable from your router.
- Wait 10-20 seconds for it to fully power off.
- Plug the power cable back into your router.
- Wait 1 to 2 minutes for it to fully power on.
For further troubleshooting assistance, open your router's app and follow the steps to restart your network.
If you continue to experience issues with your router, contact us via chat for assistance.