How do I troubleshoot issues with my Nokia ONT XS-2426X-A router?

Various factors can influence your router’s performance. Use the following troubleshooting topics and steps to fix common issues with your router.

I can’t connect to the internet.

• Check your power cable and connections. Sometimes loose, disconnected, or damaged cables can cause connection issues. Make sure that your power cable is securely connected to your router and plugged into a power outlet. 
• Check that the lights for Power, PON, Internet, and WLAN are on and showing solid green. If the lights are off, verify that the power supply is connected to the router and that the On/Off button is pressed in.  
• Check the status of the PON light. If it’s red or off, further assistance is required. Contact us via chat and we’ll help you out. 
• Check the status of the WLAN light. If it’s off, press and release its button on the rear of the router. If the light doesn’t turn on, further assistance is required. Contact us via chat and we’ll help you out. 
• If you’re still having issues with your connectivity, check the status of your internet in the Nokia WiFi app. Don't have the app? Download for Android or download for iOS. 
• Open the app on your phone and check your internet status in the Network section at the bottom of the screen. If your network is online, you’ll see a green dot next to the internet icon. 
• If you still have no connectivity, turn off your device’s Wi-Fi then turn it back on. There may be an issue with one or more of your devices if the app status shows online but you still have no internet connection. 
• If there is still no connection, reboot your device. Unplug the power cable and plug it back in. 
   
  My internet connection is slow.
• Check your power cable and connections. Sometimes loose, disconnected, or damaged cables can cause connection issues. Make sure that your power cable is securely connected to your router and plugged into a power outlet.  
• If your internet is still slow, run a speed test to determine your connection speed. Open the Nokia WiFi app and swipe down to the Internet Speed section on the home screen. Tap “New Speed Test” to get real-time results. Don't have the app? Download for Android or download for iOS. 
• If speeds are in the single digits, unplug the power cable from the back of your router, wait 30 seconds, then plug it back in. The router’s lights for Power, PON, Internet, and WLAN should turn on and show solid green.

One or more of my devices won't connect to the internet.

• Turn off your device's Wi-Fi then turn it back on. If that doesn’t work, restart the device and try again. 
• If your device still won't connect to the internet, try rebooting your router. Unplug the power cable from the back of your router, wait 30 seconds, then plug it back in. 
• If there is still no connection, run a speed test to determine your connection speed. Open the Nokia WiFi app and swipe down to the Internet Speed section on the home screen. Tap “New Speed Test” to get real-time results. Don't have the app? Download for Android or download for iOS. 
• If speeds are in the single digits, unplug the power cable from the back of your router, wait 30 seconds, then plug it back in. The router’s lights for Power, PON, Internet, and WLAN should turn on and show solid green.  

My router is damaged.

• If your device is damaged, Contact us via chat and we’ll help you out.