What does it mean if the light on my router is red?

The lights on the router indicate the status of the device. A red light means there is no connection to the internet and that the router needs to be restarted. Follow these steps to restart your router:

• Unplug the power cable from your router. 
• Wait 10-20 seconds for it to fully power off. 
• Plug the power cable back into your router. 
• Wait 1 to 2 minutes for it to fully power on.

If the light on your router is still red, open your router's app on your phone and follow the directions to restart the network.

If you continue to experience issues with a red light on your router, contact us via chat for assistance.